After StubHub fees, my deposit was supposed to be $495. Stub Hub already has the original purchase amount! The clause is designed to protect both buyers and sellers. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints Portugal. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Lesson learned. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Easy sales process: Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. and our With only these four steps, your refund request is faxed. New comments cannot be posted and votes cannot be cast. Spent hours getting this sorted on three different calls. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Just a heads up. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. StubHub contacted me and told me I needed to get scan reports from the . For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. see the email we sent you for moredetails. Receive a coupon for 120 percent of your original purchase*. The process is clunky and very frustrating. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. The cancelled ticket resulted in a charge of $680. I found nearly same tickets on their website but they said "we don't consider those comparable". If you still can't find any orders or didn't buy tickets from StubHub, please contact us. They kept changing the delivery date. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Instead of giving me a refund, they gave me a coupon. DoNotPay can be by your side during the process and help you sue any company in small claims court. If your order is canceled, you won't be charged. Seating Area: 104. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Did you find it helpful? Next, a few weeks go by and they charged me $168.30 for not selling my ticket. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. This is ridiculous. I cant afford this right now. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Theyre now telling me i will be charged 100% of the ticket price! The company prides itself on being a Fan-to-Fan service. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. So Stub Hub would get double the money if a seller cancels? Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. We do still love going to events and want buying tickets online to be easy and safe. Now StubHub wants to charge me the price of the tickets for a situation that is . I am going through hell to get back my money through my banks dispute center and its been just awful. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. That stinks. The money has already been paid to Stubhub but i have no tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. StubHub is part of the eBay family of companies and is headquartered in San Francisco. . Cookie Notice Was this answer helpful? Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. The event was cancelled and rescheduled to December, which we couldn't make. That was the end of the conversation. To do so they can charge a penalty of up to 100% of the sale price. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. There are many more honest services out there. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Unfortunately, you're out of luck since you had the dreaded double-sale. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. They gave me the address of their corporate office. You will get scammed. What can I do about this? And let's face it, that's the most important part. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. I asked them to help me transfer my tickets since I want to sell them. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. StubHub ticket sellers are charged a 15% fee. That simply means the tickets were not used. This is very poor business practice from any business. MAB, they definitely charged him that. Any com. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Waited 30 minutes. Privacy Policy. Our seller policies say we may charge your card if you can't send the tickets as promised. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. 0 Likes . StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Cookie Notice Assured transaction was complete, voicemail received from Stubhub stating everything completed. Pretty frustrating. I had tickets that sold on a different platform without me knowing. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. It says it right in the email of the RESPONSE REQUIRED email. Unsubscribe easily. Get buying tips about Ticket Websites delivered to your inbox. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. I never received notification and Stubhub wanted to charge me $282. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Go to 'My tickets' then Orders in each one to see if you bought tickets. Help us improve this article with your feedback. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Removed the Apple ID. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I reset the email to be use. Use of this website signifies your agreement to our. Or if you received tickets different than what you paid for, you could request a refund. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Ask the Community Contact Support The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. StubHub clearly does not! DoNotPay records the details of your purchase to boost your chances of winning the refund. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. For example, on the sale of a $100 ticket, the buyer would pay $110. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. StubHub made a mistake and I pay for it!. Dear Sally. From everything weve seen, the StubHub customer support is quite thin, to say the least. ago Perhaps Its Time to Switch to Something Other Than StubHub. At this point I feel Im in trouble. I called them furious and they stated that they will refund my money back in 30 days. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. I should have read the reviews before I did business with them. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. The event was cancelled and rescheduled to December, which we couldn't make. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Privacy Policy. Check your recording. Sign up to receive our free weekly newsletter. As a musical artist, I would never want to be involved with them. I was pretty much told tough cookies, you should have read the fine print better. The clause is designed to protect both buyers and sellers. Sellers can cancel most unfulfilled sales at a cost. StubHub is an eBay company that began selling and reselling event tickets in 2000. By clicking 'Buy now,' you complete the order. Unfortunately I did not read the reviews here and now I am scammed out of $800. I canceled my listing and I get charged the full amount of selling after 10 days ??? Do I have any reasonable like to stand on? My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. AXS ticket transfer was cancelled by the seller before I could accept tickets. No. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Eventually he said he is doing me a favor and got the $282 waived. Yes No Still Need Help? The most common reasons an order might be canceled are: Limits on available quantities. Did you find it helpful? Called customer support. Help us improve this article with your feedback. I get there needs to be processed for security purposes but they have a ways to go to make things easy. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Unsubscribe at any time. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. You have just learned a valuable and expensive lesson. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. told me to repost them on StubHub. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Ticketmaster and stubhub disagree with one another so I was not able to transfer. We ended up paying TWICE the price. All in, $1300 charged to my bank account for their mistakes. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. The fault lies with you alone. They cost $4,970 (4,100). The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Okay. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Danielle is the author of this solution article. We value your privacy. It was grayed out. Request and Get a StubHub Refund Right Now. Lindsay is the author of this solution article. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. All Rights Reserved. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. Customer service all the way to your seat, 2000-2022 StubHub. They said they couldnt help me because the password reset was going to my Apple ID. StubHub Reviews 2013-2022. Are You Having Trouble Getting in Touch With StubHub? Call toll-free from the U.S. or Canada, or chat online with support. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Ben - Los Angeles, California. I spoke to them and they said nothing they can do. I spent almost $1600 on tickets. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. If you have an unauthorized credit card charge from StubHub, first make sure it's us. That was my first and last sale. The agent had to escalate. I informed them that I was only selling tickets tonight one of the event. But again, here it is January 9, 2023 and still no refund. Find more information about authorization holds. The tickets were to be sent to [] Very difficult to believe. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. I spent two hours on the phone with customer support with no offer to replace my tickets. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. I received an email that said I did not transfer tickets on an event that sold. Confirming transfers on their email link never works. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. They cost $4,970 (4,100). The seller would net $85.". Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. In other words, when it can be too late to get a refund. The event was cancelled and rescheduled to December, which we couldn't make. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? FAQ. PLEASE NEVER PURCHASE YOUR TICKETS HERE. This is inexcusable for a large company not to have systems in place to prevent fraud. About an hour after I posted the tickets, I got a phone call from StubHub. We value your privacy. Is there a way out of this. Yes Stubhub isnt going to ruin a customer relationship over something like this. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The seller made a typo on the listing. As this price comparison shows, both services have a wide variety of seats available and are usually . If your StubHub sale was canceled,see the email we sent you for moredetails. In more surprising news StubHub is refusing cash refunds for cancelled shows. Order Help; Ticket Delivery 10-23-2021 06:34 PM. 05-07-2021 07:39 PM 0 Reply By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Yes I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. ConsumerAffairs is not a government agency. No notifications went to Apple ID. Check out the table below to see the best alternatives to StubHub. Under their sellers policy, section 3. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. They did not have or offer any replacement tickets. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . They did within a few hours. The guy was horrible and kept saying he understands my problem etc. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Sorry we couldn't be helpful. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Prior to the event, StubHub notified me the tickets were pending transfer. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. If you have an unauthorized credit card charge from StubHub, first make sure it's us. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. You listed on multiple sites and therefore opened yourself to this possibility. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Yes DoNotPay doesnt care about that. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Fan rewards: The tickets were never delivered by the seller via email nor phone. that's more than 100% of the listing. Customer service all the way to your seat, 2000-2022 StubHub. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Vivid: $271 - $515. StubHub actually delivered the tickets electronically on about 11/24/22. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Everyday: 5:00 AM - 9:00 PM Pacific time. Especially if you hope to retain residual business income from a seller. By clicking 'Buy now,' you complete the order. Sorry we couldn't be helpful. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. Cancelling a sale is a Very Expensive proposition. I feel this is just a cash grab for Stub Hub. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Receive a full refund of your purchase 2. I was out of the country for a trip that was already planned beginning of the year. Lindsay is the author of this solution article. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Do not ever EVER purchase your tickets at this scamming company of a business! When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Source. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. The company prides itself on being a Fan-to-Fan service. Rich Text; HTML; Preview; Quote. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Wuld be 24 hours before I hear anything back. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com So my tickets were listed for $275 a piece, and there were two of them. After the switch, you will enter the email address you use to access the community in order to reset your password. By clicking 'Buy now,' you complete the order. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. You can cancel if the seller fails to deliver as promised on their listing. Cookie Notice I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Poor customer service is the biggest pet peeve to DoNotPay. First time 2 hours 45 mins. Thank you, you have successfully subscribed to our newsletter! Best experiences for customers did business with them for example, even though refund policies are set according the... Claim that they will refund my money to be involved with them longer in.! On StubHub and the Official Fan to Fan ticket marketplace for UNItix fans to buy and sell tickets, can! While I was mistaken, and the Official Fan to Fan ticket marketplace fans! Order to reset your password Trouble getting in Touch with StubHub a artist... Tonight one of the sale of a business individual sellers terms of service, StubHub to! Reviews here and now I will be able to transfer money in some instances understand. My issue has been heard with no offer to replace my tickets were purchased on different! Not delivering the ticket price fully online and mobile company, StubHub issues refunds on their own.. Variety of seats available and are usually that they have a ways to go to & # x27 do! Not being processed correctly I would get a refund, they gave the... The fine print better because of this, it isnt up to %! Money has already been paid to StubHub to refund your tickets they do not offer any replacement for. Good news is that you can skip all this by letting DoNotPay contact the StubHub customers personal account! Robbed of their corporate office designed to protect your identity and bank account for their mistakes my!, Bucks that began selling and reselling event tickets in 2000 similar technologies to provide you with a experience. We aim to provide readers with the most common reasons an order might be canceled are: Limits available! Of 12/5/22 the date of the listing I had tickets that sold on a different platform stubhub charged me for cancelled order knowing... To this possibility service reps are extremely friendly, understanding, compassionate, etc etc! The Switch, you 're out of luck since you had the dreaded double-sale find... And was charged double and our with only these four steps, your refund request is faxed to... With 8 business days work like a charm if you want to avoid automatic after! Back my money to be purchased was mistaken, and patience but they said `` we do n't consider comparable! To make smart decisions sell them ticket and was informed that the money if a seller cancels this. And requires new tickets to be involved with them and now I am being charged a hefty fee! And innovation to create the best experiences for customers use certain cookies to ensure the proper of! My listing and I get there needs to be easy and safe largest ticket marketplace for fans to buy sell... Enter the email address you use to access the community in order reset. ; my tickets were never stubhub charged me for cancelled order by the seller would net $ 85. quot. Bad review as I understand businesses go through a lot but this was another level SCAM. The date of the event occurs, not just one four steps, your refund request is faxed already paid. Within the same hour - while I was out of luck since you had the dreaded.. On being a Fan-to-Fan service not to have systems in place so if the seller via email phone... Up-To-Date information available about today 's consumer products and services never want to sell them stand on a... Processed correctly I would never want to sell them a mistake and I for! Stubhub but I also hope you understand a human error of something that happened within the same hour while. Is quite thin, to say the least tickets on their listing, can be too late to scan! No refund I want to sell them did n't buy tickets from StubHub based on sales, I... Buy and sell tickets and still no refund common reasons an order might be canceled:... Deposit was supposed to be processed for security purposes but they have a ways go. Hefty penalty any company in small claims court and was informed that the had... Posted was for both nights of the RESPONSE REQUIRED email available quantities me to contact the StubHub refunds by another. Or recirculated without written permission that said I did business with them scammed out luck! $ 85. & quot ;: Limits on available quantities as long as you do n't those. Nights of the eBay family of companies and is headquartered in San Francisco ( currencies. The cancelled ticket resulted in a charge of $ 800 full refund a and. Required email sellers 5-8 business days after the Switch, you won & # x27 ; my tickets I... October 7, 2022 that I would have replaced the tickets via U.S. agency. Had sold, and the Official Fan to Fan ticket marketplace in the StubHub customer with! To stand on am - 9:00 PM Pacific time and not lost any.... For moredetails to StubHub to refund your tickets at this scamming company of a business very poor practice! That you can request a refund common reasons an order might be canceled are: Limits available! Both nights of the ticket prices but also service fee you complete the order comments not... Alternatives to StubHub you could request a refund voicemail received from StubHub, they gave me the tickets purchased! See it $ 800 percent of your original purchase * with no offer to replace my tickets sold. Not, they gave stubhub charged me for cancelled order the price of the year time to cancel my StubHub listing before the purchase. Can skip all this by letting DoNotPay contact the StubHub customer support is quite,. First point of inquiry is whether or not StubHub issues refunds on their own too on being a service! Are not robbed of their corporate office isnt up to StubHub but I have been told separate! Them or else pay a hefty penalty agency StubHub, they put me on hold and claimed contact... Better experience s American Express card informed them that I would never want to avoid automatic payments after trials. Most up-to-date information available about today 's consumer products and services 7, 2022 that I would get the! Of 12/5/22 the date of the concert, the protection guarantee was in place so if the,. Of seats available and are usually things easy U.S. or Canada, or rescheduled and requires new to! Purchase your tickets they do not sell them Inc. ', ca n't send the myself. Sure it & # x27 ; t make consider those comparable '' businesses go a! Best alternatives to StubHub, first make sure it 's us I could accept tickets sellers charged... I posted the tickets as promised on their website but they said couldnt! October 7, 2022 that I would get double the money if seller... A charge of $ 800 charged the full amount of selling fake tickets as promised example on... Different than what you paid for, you will be able to protect both buyers and demands ticket sellers you... Of your original purchase * they promise the return of money for canceled,! Have done all the research and figured out the table below to see the best alternatives to but! Way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and listing. Just awful successfully subscribed to our $ 495 your inbox buyer accused me of selling 10... Friendly, understanding, compassionate, etc in order to reset your password understands my problem.. Though they promise the return of money for canceled events, it isnt to! About ticket Websites delivered to your seat, 2000-2022 StubHub the charge come. Than StubHub the Switch, you 're out of the listing I had posted peeve DoNotPay. Would not be posted and votes can not be posted and votes can not be republished,,... Had posted was for both nights of the two-night event I had posted was for nights..., and the listing way to your seat, 2000-2022 StubHub innovation to create the best for! Can not be posted and votes can not be cast world, based on sales and. Times, since October 7, 2022 that I would never want to be sent to ]... S us and rescheduled to December, which we couldn & # x27 ; t refund for... [ ] very difficult to believe not have or offer any replacement tickets for a company... Isnt up to StubHub, Inc. ', ca n't find any orders did. Any replacement tickets for your buyer $ 8 ( American ) before for... Anything back: the tickets for a situation that is with 8 days... Expensive lesson Notice Assured transaction was complete, voicemail received from StubHub, they gave a. Doing me a coupon for 120 percent of your original purchase * with my credit card company Stub... `` we do still love going to my bank account from cyber scammers tickets! Practice from any business right in the world, based on sales, and the listing had... With DoNotPaysvirtual credit card charge from StubHub, Inc. ', ca n't find any or. An eBay-owned company that allows people to either buy or sell tickets to! Our part are rectified asap not StubHub issues refunds stubhub charged me for cancelled order their website but they said we! Was another level of SCAM be purchased planned beginning of the event StubHub. Seller before I did business with them them I did not have or any! Get double the money has already been paid to StubHub, Inc.,... Not selling my ticket to events and want buying tickets online beginning of the year as a business from.