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Please begin by selecting the country where you are applying from. 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. In case of material changes in these terms we will inform you by any appropriate means. This step is mandatory in order to be able to register to your account. If you use our site for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Payments made by the Customer will not be deemed final until TLScontact has actually received the amounts due. Cookie settings in Internet Explorer Sensitive personal data: biometric data (fingerprints, DNA swabs); JavaScript seems to be disabled in your browser. All rights reserved. This should be the same Visa Application Centre as your appointment. 1. Who we are and how to contact us In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. 3. To process your personal data lawfully we need to rely on one or more valid legal grounds. All rights reserved. Will never be used for anything other than to process the requested service; Please do not attend our centre until you have been invited to do so. Please choose your browser and click on the respective link. These Terms of Service may be consulted on the Website at any time. in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. Too busy to come to our centre during standard opening hours? Most of the time we do not maintain any personal data once the application/service process is over. Any software used in the provision of our site; We strongly recommend you read their privacy notices too (including the information provided in the application forms). Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours. For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements. When Google Analytics is used, the web browser automatically sends certain information to Google. All disputes arising from the purchase and sale transactions entered into pursuant to these Terms of Service regarding their validity, interpretation, performance, termination, consequences and implications that cannot be resolved amicably between TLScontact and the Customer shall be referred to the courts with jurisdiction in accordance with the provisions of ordinary law applicable in the country of the TLScontact Centre where you have submitted your Service order. 2019 - 2023 TLScontact. We do not represent that content available on or through our site is appropriate for use or available in other locations. 18. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. HOW DO WE COLLECT YOUR PERSONAL DATA? Do not forget to print and complete the Schengen form which corresponds to your application and visa type. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. in particular, we will not be liable for: Welcome to the centre of Lagos Victoria Island Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. To contact us, please use our contact us form. 16. Our staff is not authorized to provide advice or comments on the regulations applicable to your applications/Services and TLScontact accepts no liability if such advice or information is given. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and to provide you with the relevant services. Further information on current processing times for standard visit visas can be found here. Third parties place the following cookie on TLScontact websites. Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; The fee of any or all of the Services paid to TLScontact, such as for the DNA testing service and/or the OCBE service, where applicable, is as currently shown on the Website. TLScontact will issue a receipt for the transaction upon receipt of payment. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. We will only use your personal information as set out in our Privacy Notice. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. 2019 - 2023 TLScontact. We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to deliver your documents to you by courier). For more information, click here. TLScontact companies All e-mails from the system will be sent to this address. Ground and First Floors, Etiebets Place, 21 Mobolaji Bank Anthony Way, Ikeja, Lagos, Nigeria. Third parties for legal reasons You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. TLScontact doesnt have neither any competence nor knowledge as to the carrying out of the DNA tests, required by HMPO, or the DNA tests results. hereinafter the Clients) for the provision of a number of services and to perform administrative and non-judgmental tasks related to the aforementioned services. Analytics and Performance Cookies Feedback and complaints may be submitted using the below form. If you already have an account, please login here. _gid Google Analytics Used to distinguish users 24 hours travel to England from another country during coronavirus (COVID-19). Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. Our core business is to operate Visa & Passport Application Centers on behalf of government authorities (our Clients). 7.6 TLScontact shall not be held liable or in default due to any delay or non-performance due to a force majeure or to any other event which is beyond TLScontact reasonable control or for any act or omission not attributable to TLScontact. We apply rigorous processes and process controls across our organisation and operate a single digital platform, TLSconnect to track all our activities and provide our government clients with real-time data on our operations and full traceability of all applications. This Client may share your personal data with an applicable governmental, regulatory, or enforcement authority for the prevention of crime or terrorism. Strictly Necessary Cookies You are responsible for configuring your information technology, computer programmes and platform to access our site. The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire any and all of the Services offered by TLScontact. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. The standards apply to each part of any Contribution as well as to its whole. You will be able to unsubscribe at any time. To the maximum extent allowed by the applicable law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or the use of or reliance on any content displayed on our site. Get in touch with our Feedback and complaints team: . We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. This list may vary depending on a Clients requirements and the services you request from us. Request feedback to improve the quality of our services; We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE
Be genuinely held (where it states opinions); 4. 2.3. Third parties for legal reasons For more information about potential use of profiling by the Client, please contact His Majestys Passport Office/UKVI. All rights reserved. If you have applied through a third party, such as an agency or a solicitor, and used their email address on the visa application form, email notifications will go to this address. If the right of cooling off is exercised within the aforementioned period and the Service has not even started, solely the price for the Services shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customers decision to cancel. If the performance of the Service has commenced with the Customers agreement and has been completed before the end of the 14-day cooling off period, the Customer shall not be entitled to exercise the right of cancellation, which he or she expressly waives; His Majestys Passport Office/UKVI Service Standards, which sets out information about His Majestys Passport Office/UKVIs customer service standards. _gat Google Analytics/span> Used to throttle request rate. For example, Google Analytics is used to identify your visit to the site. Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. TLScontact accepts no liability as to the collection and/or testing of your DNA sample and/or as to the test results, any such Service is performed by an HMPO chosen and accredited laboratory. The Customer is advised that: In case of material changes we will inform you by any appropriate means. Introduction TLScontact will only use my email address for the purpose of participation in the survey. We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. Please choose the Visa Application Centre where you would like to submit your application. Give the impression that the Contribution emanates from Limited Liability Company TLScontact (RU) (abbreviate: LLC TLScontact (RU)), if this is not the case; For the best experience on our site, be sure to turn on Javascript in your browser. Please do not attend our centre until you have been invited to do so. Price If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. Internet Explorer u ndrpre nga Microsoft m 15 qershor 2022 dhe nuk mbshtetet m. These rights may be exercised in accordance with the conditions and procedures set out on the Website. We obtain personal data about you when you use our website, when you come to our TLScontact Application Centre as a visitor and/or when you use some of our Added Value Services (AVS). These are based on information and experience of HMPO/UKVI over which over which TLScontact have no control. 14. You also agree: If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. I consent to receive satisfaction questionnaires by email for the purpose of helping to improve the services provided by TLScontact. The Customer can verify the details of the order and the total price and correct any errors before confirming acceptance of the Terms of Service. How can you manage your cookie settings? Save proof to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions entered into with the Customer. A valid e-mail address. 6. Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. 1.3. These terms of use refer to the following additional terms, which also apply to your use of our site: You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties, such as but not limited to UKVI, for the purpose of processing of your application. The Customer alone is responsible for the choice and purchase of any and all Services. created (including at the Customers request) for the purposes of providing or supplying the Services. Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. Please provide a valid email address in order to receive the confirmation mail from us. If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection. No liability for damages To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam); I will be able to opt-out of these communications at any time. Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use. For personal data concerning TLScontact specific services/processing (TLScontact acting as a data controller) Cancellation rights Scope of the Service Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. Feedback and complaints may be submitted using the below form. For third party cookies, please refer to further information on Which cookies do third parties set via our websites? section above. If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. These terms were most recently updated on January 2019. TLScontact: Home page www.tlscontact.com At TLScontact, we manage visa and consular services for government clients around the world. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. Minors who are using any interactive service should be made aware of the potential risks to them. 10. Passport Collection
If our provision of the Services or support for the use of our site is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Learn more about us Our government clients We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to: Be in contempt of court; We will hold your personal information on our systems only for as long as is necessary to provide the service. Too busy to come to our centre during standard opening hours? This topic does not exists in this language Centre Information; Added Value Services; Address and opening hours; Application Information; Application Process; Visa Application Fees 2.4. We may suspend or withdraw our site For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. Changes to this Cookies Policy Prohibited uses Travelling to the UK
We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require. They can also be used to recognize a users device. Our Privacy Notice; In all cases, TLScontact will provide you with a substantive reply within 20 working days of your original message. You can contact us on the following number: +23417002040. The current version of our Cookies Policy will always be posted on our website and we will inform you by any appropriate mean in case of material changes in this Policy. Please check the latest information on travel to England from another country during coronavirus (COVID-19) before applying for your visa. TLScontact reserves the right to change the price at any time in the case of any or all orders done after the effective date of a price revision. visa application reception, data . Orders Ju lutemi prdorni nj shfletues tjetr interneti. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. WHAT DO WE COLLECT? TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. Do not visit the Visa Application Centre until you have received this email. Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; To duly exercise this right of cooling off, the Customer must notify TLScontact of his or her decision to cancel, before the end of the aforementioned cooling off period, using the Contact Us form. Loss of business opportunity, goodwill or reputation; Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. Rectify the right to inaccurate data rectified. They shall prevail over any other version and any other conflicting document. Security by design Data security is at the heart of our business. Our Clients are data controllers within the meaning of the GDPR and TLScontact may either act as a data controller or a data processer depending on the nature of the services/processing concerned. This step is mandatory in order to be able to register to your account. For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. HOW LONG WE STORE PERSONAL DATA? We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e. The Services are provided and supplied for private use. 9. On the Website, the Customer selects the Services he or she wishes to order according to the following procedure: TLScontact Data Protection Office: We will try to give you reasonable notice of any suspension or withdrawal. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. 7. Please choose the Visa Application Centre where you would like to submit your application. Any content you upload to our site will be considered non-confidential and non-proprietary. Give instructions concerning the use of your data after your death the right to give us instructions concerning the use of your personal data after your death. Perform our obligations under our mandate from our Clients; If you wish to complain about information and materials uploaded by other users please contact us. TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. By credit/debit card; User-generated content is not approved by us You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. Update to Settlement Visa Application Process. Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. If you wish to link to or make any use of content on our site other than that set out above, please contact us. The Customer is invited to take note of all of the points mentioned in clause 6.1.2 below in order to fully understand the circumstances liable to render the right of cancellation inapplicable or limit the refund. 9. Third party service providers working on our behalf If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. We recommend that you print a copy of these terms for future reference. Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. Please enter the provided e-mail address and password during your account creation. Complete your application form
The store will not work correctly in the case when cookies are disabled. Attention: Fraud Alert. Here are the mandatory steps to apply for a Schengen visa. Ju jeni duke prdorur Internet Explorer pr t par faqen ton t internetit. The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. Ensure the security of TLScontacts employees, visitors, customers and premises; These terms of use, their subject matter and their formation, are governed by the law of Nigeria. Our website may contain links to other websites. Our site is directed to people residing in Nigeria. We may however be required to hold some types of personal data longer to fulfil our statutory obligations or in accordance with the applicable statute of limitations. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. 12. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Address: HOW DO WE COLLECT YOUR PERSONAL DATA? We obtain personal data about you when you use our website or use our services. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; Our call centre is available from Monday to Friday from 08:00 - 15:30. 7. TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. Electronic media data: Video and audio recordings. 5. For more information, click here. If you feel that your right have been impacted, please contact our Data Protection Officer. Introduction Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. The e-mail address is not made public and will only be used for password reset and application process updates. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. Assist you in your application/service; Uploading content to our site The information collected by cookies on our websites is used for various purposes, including the following: Will be kept secure and confidential; Designed to enhance your visa application experience. TLScontact use the following cookies on the websites. For the best experience on our site, be sure to turn on Javascript in your browser. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. You will find below some useful information and links to help you. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Our site is only for users in Nigeria We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. 3.2 Price of the service fee of HMPO/UKVI If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. Be likely to deceive any person; Will never be used for any marketing purpose by the third party. Your personal data (i.e. 8. Infringe any copyright, database right or trade mark of any other person; You will be contacted by our Visa Application Centre when your passport is ready for collection. By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. Those works are protected by copyright laws and treaties around the world. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre
The purpose of this cookies policy (hereinafter the >Cookies Policy) is to explain how and why we use cookies to ensure you remain informed and in control of your information. TLScontact is a registered trademark. TLScontact shall not be required to provide or supply any of the Service that required payment of the applicable fee to TLScontact if the price has not been paid in full and in advance. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). Data protection You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. 2.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? We will only disclose personal data that is necessary to deliver the service. 12. We may use your personal data to: Attn: Data Protection Office Contact Us - TLScontact www.tlscontact.com VISA APPLICATION QUERIES. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. For the best experience on our site, be sure to turn on Javascript in your browser. Our Cookie Policy, which sets out information about the cookies on our site; If you need to travel urgently, please contact UKVI for assistance. Remember you and during your account your preferred language again or through site. Have no control this address get in touch with our Feedback and may. 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